Refund & Cancellation Policy

Last updated: October 17, 2026

This policy describes how cancellations and refunds work for bookings made on this venue's booking platform. Specific timings (such as the cancellation window) are configured by the venue and shown in your booking confirmation; defaults are summarized below.

1. Payment Window

  • Online payment must be completed within 15 minutes of starting checkout.
  • If payment is not completed in time, the reservation is automatically released so that other players can book the slot.
  • Late payments that arrive after the reservation has been released are automatically refunded to the original payment method.

2. Cancellation by the Customer

All bookings are considered confirmed once payment has been completed. Please note that reservations cannot be canceled or refunded after checkout.

3. Convenience & Processing Fees

Online payment processors (such as GCash, Maya, and QR Ph providers) charge a non-refundable convenience fee. This fee is shown to you at checkout and is excluded from any refund.

4. Cancellation by the Venue

If the venue cancels your booking (e.g. for weather, maintenance, or operational reasons), you will receive a full refund including any convenience fees paid. Where possible, the venue will offer to reschedule you instead.

5. Court Booking & Arrival Policy

Please arrive at least 15 minutes before your scheduled booking time to allow sufficient time for check-in and preparation.

To ensure fairness to all customers, booking times will strictly follow the scheduled reservation period. Late arrivals will not be granted an extension or adjustment if the court is already reserved by the next customer.

Any extension of playing time is subject to court availability and the applicable hourly rate. We appreciate your punctuality and cooperation in helping us maintain a smooth and fair schedule for everyone.

6. Refund Processing Time

  • Approved refunds are issued back to the original payment method.
  • E-wallet refunds (GCash, Maya) typically settle within 1–3 business days.
  • Bank-funded refunds (cards, QR Ph) may take 5–14 business days depending on your issuing bank.

7. Disputes & Contact

If you believe a refund has not been handled correctly, please contact the venue first so they can investigate. The venue contact details are published on the homepage and footer.